Ordering through Wine On The Web online

When placing an order with Wine On The Web online you confirm that all the details that you have provided in completing the order and offer to purchase the wine specified in the order, are true and correct. It is a condition of purchase that you verify that you are 18 years of age or over. If you do not confirm that you are 18 years or over, your order will not be processed.

Wine On The Web representative reserves the right not to accept your offer to purchase. Your offer to purchase will be taken to have been accepted once the product you have ordered has been paid for in full and then despatched. Limited rights reserved, and while stock lasts.

You take full responsibility for the receipt of delivered goods.

Returns and Refunds

If the wine delivered to you is damaged, of unacceptable quality or not the wine you ordered then we will refund your money or exchange the product. If your purchase incurred a delivery fee, then we will cover the cost of delivery for the return*.

The fastest way to obtain a refund or exchange is to contact Wine On The Web where our team will be able to assist you.

In the event that your product must be returned to Wine On The Web, please allow 2-3 business days for your refund to be processed after the product has been received by us.

*Please note that the delivery charge will be reimbursed when Wine On The Web is at fault. That is, if the wrong product is delivered or there is a fault with the product (including any damage caused in transit). In all other circumstances, the delivery charge will be deducted from the refund to the customer.

**Proof of purchase must be provided to obtain a refund, and all exchange products must be in their original condition and packaging.

Payment Options

All Wine On The Web sales are processed via credit card or funds transfer. We accept the following credit card forms of payment:

• Visa
• MasterCard
• American Express

Delivery

Delivery charges are as described below:

Area	Shipping Rate
Tasmania	Flat rate: $7.00
Victoria	Flat rate: $10.00
New South Wales	Flat rate: $15.00
Western Australia	Flat rate: $40.00
Northern Territory	Flat rate: $40.00
Australian Capital Territory	Flat rate: $20.00
South Australia	Flat rate: $15.00
Queensland	Flat rate: $30.00

Please allow 3–7 business days for delivery in most areas, or up to 12 business days for regional areas.

Wine On The Web delivery partner is Australia POST.

If you are not at home at the time of delivery, an ‘Article Awaiting’ card will be left in your mailbox. This card will advise the next steps required to obtain delivery of your order. Your order will not be left with persons under the age of 18 years (proof of age may be required).

We cannot guarantee or provide a day of the week or time of day for delivery.

Each order may only be sent to one delivery address. If you need to send products to more than one delivery address please place a separate order for each delivery address.

Liquor Licensing Act 1990 (Tasmania)

Under section 70 the Tasmanian Liquor Licensing Act 1990 it is an offence to sell liquor to a person under the age of 18 years.

The sale of liquor pursuant to an offer to purchase made through the Wine On The Web is made through Licence No. 56573 (“Liquor Licence”) issued under the Liquor Licensing Act 1990.

Any offer to purchase you make through the Wine On The Web is subject to acceptance of your offer by the holder of the Liquor Licence, certification and evidence of you being over 18 years of age and the availability of the liquor which you have offered to purchase at the premises in respect of which the Liquor Licence has been issued.

PRIVACY POLICY

Protecting your privacy and the confidentiality of your personal information is fundamental to the way Wine On The Web does business.

Our Privacy Policy explains how Wine On The Web will manage and protect your personal information.

Your personal information is only collected with your consent during the course of providing you with certain goods or services which you request.

The Wine On The Web is bound by the Privacy Act and the 13 Australian Privacy Principles (APPs) set out in that Act. The APPs regulate the way we must handle personal information.

We are committed to protecting your personal information and believe that our Privacy Policy represents industry best practice.